UK-qualified · Working to UK standards
Something wrong with your property? We find the cause.
A leak that keeps coming back, damp that won’t dry, an air conditioner dripping into the ceiling, electrics that keep tripping: we trace the problem to its cause and tell you, in writing, exactly how to fix it.
What does fault finding involve?
Fault finding means tracing a problem back to what is actually causing it, rather than treating the symptom. A damp patch, a stained ceiling or an air conditioner that drips are signs; the cause might be a failed membrane, a blocked condensate line, a gutter that overflows or a pipe joint weeping inside a wall.
Michael Horsfall, a UK-qualified inspector with 20 years in construction, building surveying and project management, inspects the problem area, uses the right instruments (moisture meter, thermal imaging, electrical testers, a drone for roofs) and sends you a photographed report with the cause and a clear repair method. You can use your own contractor, or we can manage the repair for you.
Most repairs fail because the cause was never found.
In Phuket’s climate, a small fault turns into a recurring problem fast. Contractors are often asked to fix what they can see: a stain is painted over, a joint is siliconed, a drip tray is emptied. The real cause stays put, and the problem returns with the next storm.
We start from the symptom and work back, looking at how the building was put together and testing until the cause is clear. The report says what is wrong, where, why it is happening and what a proper repair looks like, so whoever fixes it fixes the right thing, once.
For anyone with a problem that won’t go away.
- 01
Homeowners
A leak, damp or fault you have already paid to have ‘fixed’ once, or one you don’t know where to start with.
- 02
Owners overseas
Your property manager reports a problem. We find out what is really going on and send you photographs and a clear answer.
- 03
Landlords and managers
A tenant complaint about damp, air conditioning or electrics, diagnosed independently so the right repair is done.
- 04
Buyers and developers
A problem found during a sale or after handover that needs a clear, independent cause before anyone agrees who pays.
Leaks, damp, air-con, roofs and electrics.
- Roof leaks and stained ceilings, including a drone assessment of the roof where needed
- Damp, mould and water ingress through walls, terraces, windows and showers
- Air conditioners that drip, leak into ceilings or don’t cool properly
- Electrics that trip, sockets without earth, and RCD problems
- Drains that block, smell or back up, and standing water outside
- Pool leaks and plant problems
- Cracks in walls and render: what they mean and whether they matter
- A photographed report with the cause and a clear repair method
From problem to a clear answer.
- 01
Tell us the problem
Send a short description and a few photos on WhatsApp. We confirm a fixed fee for the visit before we come out.
- 02
Visit and test
We inspect the problem area, test with the right instruments and look at how the building was put together.
- 03
Written answer
A photographed report with the cause, the location and a clear repair method, usually within 48 hours.
- 04
Get it fixed
Use your own contractor with our report in hand, or we manage the repair and check it is done properly.
We find the cause first. You decide who fixes it.
We are paid for the diagnosis, not a percentage of the repair, and we take nothing from contractors. The report tells you what is really wrong, so you are not paying for the same repair twice.
Quoted per visit, agreed before we come out.
Fault finding is priced by the problem and the property. Send us a description and a few photos on WhatsApp, and we’ll confirm a fixed fee for the visit before we come. If the repair needs managing afterwards, that is quoted separately.
What clients say, in their own words.
Michael and his team diagnosed a very stubborn odour issue in our new build villa - highly recommended for anyone in a similar predicament. Professional and responsive.
I contacted Phuket Property Care (Koh Samui branch) to carry out a villa pre-purchase survey in Koh Samui. I was very impressed with how professional Michael was throughout the entire process. … I received a very well presented report which clearly identified all the items surveyed and flagged any observation points and highlighted anything major. … I would highly recommend contacting Michael.
For anyone buying property, Michael is exactly the advocate you’ll want in your corner when dealing with developers or contractors. … He knows his stuff, straight talking, no nonsense.
Great service, punctual, detailed and reliable. Highly recommend.
Fault finding questions.
We find the cause and write down exactly how it should be fixed. You can give that to your own contractor, or we can manage the repair for you and check it before it is closed up.
Yes. That is one of the most common reasons we are called. A repair that treated the symptom rather than the cause will usually show what was missed.
It depends on the problem and the property. Send us a description and a few photos on WhatsApp and we’ll confirm a fixed fee before we visit.
Across Phuket and Koh Samui, on condos, villas, houses and commercial premises.
Further reading
Damp in Phuket villas: causes, signs and fixes.
The commonest causes of damp in Phuket villas, how to spot them early, and how they should be fixed.
Read the guide →Damp and leaks in Phuket condos.
Where condo damp comes from, how to tell your unit from the one above, and who should fix it.
Read the guide →Roof drainage, done right.
Gutters, falls, outlets, overflows and downpipes: how villa roof drainage should work in Phuket rain.
Read the guide →External walls: cracks, render and rain.
Reading cracks, hollow render, staining and paint failure on external walls, and what to do about each.
Read the guide →Got a problem? Let’s find the cause.
Send us a short description and a few photos on WhatsApp. We’ll confirm a fixed fee and a time to visit.